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Technology and Operations Management – MBA FEB UGM

Technology and Operations Management



Advances in technology are affecting every aspect of business (including operations management) is no exception. Especially information technology (IT), is dramatically changing the way in which both manufacturing and service operations are being designed and managed. In addition, IT plays a significant role in the successful operation of every organization especially in entering the era of digital economy and technology. With the constant introduction of new state-of-the-art of digital economy and technology, this trend will most likely continue into the foreseeable future. However, operation managers must realize that the adoption of IT is not a simple undertaking and therefore must be carefully planned. To properly integrate IT into firms, operation managers need to understand what IT can and cannot do. To do so operation managers must recognize the need for knowledge workers at all levels to be properly trained in the use of IT, and the training and development (T & D) is not just a one-shot deal, but rather a continuous, ongoing process (as T & D programme).
This course is designed to better understand and respond to the challenges confronting business entities (both manufacturing and services) competing and collaborating in today’s increasingly global and connected society. Technology & Operations Management (TOM) discipline has broadened its focus to encompass the sustained value creation; through the integrated supply chains and the development of new technologies. This course strives to help the students develop capabilities in TOM that will enable them to enhance their organizations’ efficiency and effectiveness. The theme of this course would thus be on implementing IT and lesson learned from the best practices related to operations management.”


The basic objective of this course is to provide students with the fundamental knowledge of Technology & Operations Management (TOM) function of an organization, especially for business entities (both manufacturing and services).

After completion of this course, students are expected to be able to:

  1. Understand the basic concepts of organization as a system, IT as a general, so the students can apply this IT to the area of operations management.
  2. Develop an understanding of the essential factors of IT to enhance the operation’s efficiency.
  3. Understand the values of IT as a tool to address operation problems.
  4. Develop awareness of the critical factors of the operation problems faced by the company, with emphasis on the proper IT system for effective decision making process.


  • Heizer, J. B. Render, and C. Munson. 2020. Operations Management. 12th Edition. Upper Saddle River, NJ: Pearson Education, Inc. [HRM]
  • Turban, E., L. Volonino, and G.R. Wood. (2018). Information Technology for Management: Digital Strategies for Insight, Action, and Sustainable Performance 10th Edition. Danvers, MA: John Wiley and Sons. [TVW]

To broaden your insights, do not limit yourself with the resources listed in this syllabus. Several articles from research journals related to each topic may also be passed out throughout the period of delivering TOM course.


This is a participation course (a particular type of learning methods under the student-centered learning or SCL paradigm), not a spectator course. All students will be expected to share insights and experiences relating to the class material. If you are ever wondering how you are doing in your class participation, see me.
Do not get behind in the reading and exercises from the current articles of Technology & Operations Management (TOM). The current topics of TOM will be discussed in class will be harder to follow if you have not done the assigned reading. The best way to stay up is to block out the exact same study times for this course each week-then stick to them. Class attendance is important. Also be on time (Time Based Management). Absenteeism policy follows the regulation stipulated by the academic office. In general, students are allowed to skip classes no more than 25% of actual class meetings without any penalty. Violation of this rule may result in student’s deprivation of final exam or in automatic failure of the course.


  1. Mid term Exam (25%)
  2. Final Exam (25%)
  3. Presentation, Discussion, Participation (30%)
  4. Assignment (Individual Big Paper, Quiz, etc.) (20%)


The course Technology & Operations Management (TOM) weighs 3 credit units which is held in 14 sessions of lectures and 2 sessions of exams @ 150 minutes for regular class and 12 sessions of lectures and 2 sessions of exams @ 180 minutes for the executive class.
The following topics will be discussed as indicated. The course syllabus provides a general plan for the course; deviations may be necessary.

Session Topic Reading Materials
1 Overview of Technology & Operations Management (TOM) HRM 1, TVW 1
2 Operations and IT Strategy in a Global Environment HRM 2, TVW 9
3 Quality and Innovation in the era of to Digital Economy (Digital Networks) HRM 6, TVW 4
4 Product & Process Design HRM 5,7
5 System Development Managing Project & Program HRM 3
TVW 13
6 Big Data-driven Supply Chain Management HRM 11
TVW 10
7 Aggregate Planning HRM 13
TVW 10
Mid-Term Exam
 8 ERP, MRP and Short Term Scheduling HRM 14, 15
9 Inventory Management HRM 12
10 Lean Operations (JIT, TPS) HRM 16
TVW 12
 11 Maintenance & Reliability HRM 17
TVW 10
 12 Group Presentation & Discussion 1 & 2 CASES 1, 2
 13 Group Presentation & Discussion 3 & 4 CASES 3, 4
14 Group Presentation & Discussion 5 & 6 CASES 5, 6
Final Exam